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PURCHASING QUESTIONS?
Learning ZoneXpress Frequently Asked Purchasing Questions
Is Learning ZoneXpress on my school ’s approved vendor or bid list?
Check with your purchasing department at your school or organization. If we aren’t currently an approved vendor, e-mail us at customerservice@learningzonexpress.com and we’ll start the process to become one.
Does LZE take purchase orders?
Yes, we take purchase orders generated by schools, colleges and universities, and government agencies. Please make sure you’ve indicated your Industry Type in your customer account when purchasing online.
How do I place an order?
Online: You can order online at www.LearningZoneXpress.com. If you haven’t set up an account with us, click here
Phone: Call our toll free number 888.455.7003
Fax: Fax your order to 507.455.3380
Mail: Mail your order to Learning ZoneXpress, PO Box 1022, Owatonna, MN 55060
Where do I find an order form?
You can download order forms here: Standard Order Form (pdf) or Food Service Banner Order Form (pdf)
Do you offer discounts to schools, government agencies, or non-profits?
We price all of our products competitively for schools, government agencies and non-profits. If you are ordering multiples of a certain item, you may be eligible to receive quantity discount pricing. Please call Customer Service at 888.455.7003 or e-mail customerservice@learningzonexpress.com.
How do I get a quote?
Call 888.455.7003 or e-mail customerservice@learningzonexpress.com.
Need a W9?
Call us and we’ll fax you a copy.
What are your shipping rates?
Shipping to U.S. (including Hawaii), U.S. territories (Puerto Rico, Guam and U.S. Virgin Islands), Alaska and Canada:
Order Amount S/H
| $0 - $50 |
|
$7.95 |
$51 - $100 |
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$9.95 |
$101 - $200 |
|
$12.95 |
$201 - $500 |
|
8% of total |
$501 - $8000 |
|
6% of total |
For orders over $8500.00, shipping discount rates apply as follows:
Order Amount S/H
| $8,500-$19,000 |
|
$500.00 |
| $20,000-$29,000 |
|
$600.00 |
| $30,000-$999,999 |
|
$700.00 |
Shipping to all other locations:
Order Amount S/H
$0 - $100 |
|
$25.00 |
$101+ |
|
25% of total |
Note: If you’d like your package sent Next Day or another special shipping option, please call us at 888.455.7003 and get a quote.
Do you charge sales tax?
We only charge sales tax to Minnesota customers who are subject to excise sales tax.
Why is my credit card declining?
One of the most popular reasons your credit card is declining is because your Billing Address doesn’t match the address where your credit card statement is sent to. You can verify the Billing Address in your LZE account by clicking on My Account, then click on “Change Your Billing/Shipping Info.” If the problem persists, please call 888.455.7003 and we will take your order over the phone.
If I place an order, when will I receive it?
We ship most orders within 24 hours. You can get a more accurate delivery date by calling Customer Service at 888.455.7003.
What is your return policy?
We hope you’re happy with the products you ordered from us. If not, here’s how to go about returning or exchanging products:
Posters & PowerPoints are non-returnable, but all other items in resalable condition carry a 30-day money back guarantee. Just fill out the Return Form (pdf) that came in your shipment box. Send the Return Form, the item(s), and your invoice to: (You are responsible for return shipping costs)
Learning ZoneXpress
Attn: Returns
667 E Vine St
Owatonna, MN 66070
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